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Chittu Nagarajan
Co-Founder and COO
ODR.com
Chittu Nagarajan is a pioneer and thought leader in the field of ODR for over 25 years. She is also a Mediator and a serial ODR and Legaltech Entrepreneur. Her expertise in the ODR field includes research, teaching, policy making, auditing, analysis, systems design and implementation.
Current - Co-Founder and COO ODR.com (merged with The American Arbitration Association/ International Center for Dispute Resolution); Founder CREK ODR, Co-creator ODRLAB.com;
Past - Co-Founder MODRIA; Head eBay and PayPal Community Courts; Founder ODRIndia and ODRWorld. Managing Director, Contract Wrangler (India)
She is a Fellow of the National Center for Technology and Dispute Resolution (NCTDR) at UMass- Amherst; Founding Board member and Past President of the International Council for Online Dispute Resolution (ICODR); Served as ADR SME at United States Agency for International Development and Expert Advisor Technology and Gender, Asia Pacific at United Nations Women.
Speaking At
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1:00–2:30pmTue 17 NovPublic-Private RoundtableRoundtable Room 1Open
Global Frameworks and Shared Best Practices in Payments ChainsSovereignty & Resilience in a Rewired Financial System
Timebomb or Damp Squib? Building Trust by Addressing Errors, Frauds and Scams in DPI
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Camilla BullockChief Executive OfficerEmerging Payments Association Asia
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Chittu NagarajanCo-Founder and COOODR.com
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Curtis MatlockChief Executive OfficerProto
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Ilya BrovinChief Growth OfficerSumsub
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Johan GerberExecutive Vice President, Payment NetworksMastercard
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Miguel GeronillaChief Information Security OfficerGCash
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Pavle AvramovicDirector of Research & PolicyFinancial Innovation for Impact
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Jayshree VenkatesanSenior Vice President & Head of Partnership DevelopmentAccionModerator
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Dr. David PorteousChief Executive OfficerIntegral: Governance SolutionsModerator
About this session
Digital public infrastructure is scaling faster than the machinery meant to fix it when it fails. More than 36 countries have committed under the 50-in-5 campaign to design, implement and scale at least one DPI component by 2028, and in countries from Brazil to India, digital payments and digital ID already operate at population scale.
Volume brings problems: more transactions mean more errors, and society-scale systems create new attack surfaces. Instant interoperable payments mean the money is transferred within seconds, but once it leaves an account and reaches another, there is little that can be done. Transfer of funds could take place to the wrong person, through a mistake in the phone number that acts as the alias, or done under duress. The Global Anti-Scam Alliance found in 2025 that 57% of adults worldwide had experienced a scam and 23% lost money as a result. Yet redress has not kept pace. Of a number of DPI grievance mechanisms assessed recently, a minority met a minimum "liveness" threshold — a published policy with acknowledgment and resolution timeframes, an escalation path, at least two working complaint channels, and basic case-capture capacity.
That gap has consequences. Where liability for fraud is unassigned, harm falls between the cracks: the direct cause is an unknown malicious party, even though the system's speed and reach enabled the attack. And as DPIs start to link across borders, none of the existing mechanisms can follow a grievance from one jurisdiction to another.
This roundtable will explore the state of play for trust in DPI solutions, as well as emergent potential solutions being deployed around the world, and what trust frameworks for DPI will look like in the coming years, including the approaches for creating interoperable grievance redressal frameworks.
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