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Richard Harris
EVP Head of Strategy and Advisory
Feedzai
Richard Harris has worked in Payments, Risk Fraud and Compliance for more than 25 years. Previously holding senior roles at PayPal, Visa, American Express and Experian.
During his tenure at Feedzai, Richard, in collaboration with the company's founders, has played a pivotal role in establishing the company's global footprint. Feedzai utilises advanced Artificial Intelligence to combat fraud and manage risk in over 190 countries. The company works closely with major corporations, leading players in the global financial services sector, and prominent government institutions
Richard currently runs the advisory and strategy division at Feedzai. In this capacity, he regularly engages with our clients and regulators across the globe. His role involves shaping market strategies and ensuring that we deliver the solutions necessary for our clients to stay ahead of evolving risks and regulatory requirements. Richard is a recognized figure in the industry and frequently takes the stage as a speaker and panel host at payments and banking events worldwide.
Speaking At
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1:00–2:30pmTue 17 NovPublic-Private RoundtableRoundtable Room 1Open
Global Frameworks and Shared Best Practices in Payments ChainsSovereignty & Resilience in a Rewired Financial System
Timebomb or Damp Squib? Building Trust by Addressing Errors, Frauds and Scams in DPI
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Camilla BullockChief Executive OfficerEmerging Payments Association Asia
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Chittu NagarajanCo-Founder & Chief Operation OfficerODR.com
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Curtis MatlockChief Executive OfficerProto
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Ilya BrovinChief Growth OfficerSumsub
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Johan GerberExecutive Vice President, Payment NetworksMastercard
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Miguel GeronillaChief Information Security OfficerGCash
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Pavle AvramovicDirector of Research & PolicyFinancial Innovation for Impact
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Richard HarrisEVP Head of Strategy and AdvisoryFeedzai
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Jayshree VenkatesanSenior Vice President & Head of Partnership DevelopmentAccionModerator
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Dr. David PorteousChief Executive OfficerIntegral: Governance SolutionsModerator
About this session
Digital public infrastructure is scaling faster than the machinery meant to fix it when it fails. More than 36 countries have committed under the 50-in-5 campaign to design, implement and scale at least one DPI component by 2028, and in countries from Brazil to India, digital payments and digital ID already operate at population scale.
Volume brings problems: more transactions mean more errors, and society-scale systems create new attack surfaces. Instant interoperable payments mean the money is transferred within seconds, but once it leaves an account and reaches another, there is little that can be done. Transfer of funds could take place to the wrong person, through a mistake in the phone number that acts as the alias, or done under duress. The Global Anti-Scam Alliance found in 2025 that 57% of adults worldwide had experienced a scam and 23% lost money as a result. Yet redress has not kept pace. Of a number of DPI grievance mechanisms assessed recently, a minority met a minimum "liveness" threshold — a published policy with acknowledgment and resolution timeframes, an escalation path, at least two working complaint channels, and basic case-capture capacity.
That gap has consequences. Where liability for fraud is unassigned, harm falls between the cracks: the direct cause is an unknown malicious party, even though the system's speed and reach enabled the attack. And as DPIs start to link across borders, none of the existing mechanisms can follow a grievance from one jurisdiction to another.
This roundtable will explore the state of play for trust in DPI solutions, as well as emergent potential solutions being deployed around the world, and what trust frameworks for DPI will look like in the coming years, including the approaches for creating interoperable grievance redressal frameworks.
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