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Amber Henderson-Smart
Global Head of Client Connectivity, Global Payment Solutions
HSBC
View LinkedIn profileAmber Henderson-Smart is Global Head of Client Connectivity at HSBC, responsible for the bank’s global client connectivity strategy across transaction banking. She leads channel innovation, platforms, standards, connected banking partnerships and onboarding to enable secure client access to HSBC’s payments, liquidity, FX, trade, and security services worldwide.
Her remit spans APIs, host-to-host channels, interactive channels, embedded finance, fraud prevention controls, ISO20022 and open banking enablement, with a focus on interoperability, resilience, and digitisation of client experience. She works closely with multinational clients, fintechs and market infrastructures to simplify onboarding and integration, strengthen risk controls and modernise treasury workflows.
Speaking At
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9:15–10:45amTue 17 NovPublic-Private RoundtableRoundtable Room 2Invite-Only
Accountability & Liability In Agentic Systems
PathFin.ai: From AI Adoption to Business Transformation
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Alvin EngManaging Director, Head of Enterprise AI, Innovation GroupUOB
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Amanda OngSingapore Chief Executive Officer & Global Head of PartnershipsArta Finance
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Amber Henderson-SmartGlobal Head of Client Connectivity, Global Payment SolutionsHSBC
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Daniel RossHead of AI Compliance StrategyDynamo AI
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Samir RathChief Executive OfficerBlue Fire AI
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Victoria Sanchez-TerryRegional Head of Innovation Asia PacificBNY
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Xu HaohaoHead of International Financial Public AffairsTencent
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Dr. Yao YuhuiGroup Chief Data OfficerFWD Group
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Eugene GohDeputy DirectorMonetary Authority of SingaporeModerator
About this session
Financial institutions have moved beyond AI experimentation to early deployment across client engagement, operations, risk management, compliance and investment workflows. As adoption accelerates, the challenge is no longer whether to use AI, but how to embed it across the enterprise in ways that deliver measurable business value. Success will require more than technology deployment. It will depend on how institutions redesign workflows, develop talent, evolve operating models and integrate AI into day-to-day decision-making and execution.
Building on the momentum of PathFin.ai, which has engaged over 500 financial institutions and AI FinTechs, this roundtable brings together industry leaders to share lessons from AI adoption at scale. Participants will discuss how institutions are translating AI investments into productivity gains and business outcomes, preparing their organisations for increasingly agentic operating models, and balancing innovation with accountability, resilience and trust. The discussion will also explore the partnerships, capabilities and industry resources needed to accelerate enterprise-wide AI transformation across the financial sector. -
