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      Holly Dorber

      Holly Dorber

      Director, Government Relations

      PayPal

      View the agenda

      Holly Dorber has been a member of PayPal’s Global Government Relations team leading Government Relations & Public Policy in Australia since 2020. With two decades of experience in the financial services industry specialising in the intersection between public policy, politics and business, Holly has been a policy adviser to the Australian Government and held senior roles across the public, private and industry sectors. Holly serves as President of the Australian Services Roundtable, Australia’s leading digital and services trade association, and is a Member of the Advisory Board of Emerging Payments Association Asia.

      Speaking At

      • 1:30–3:00pmTue 17 NovWorkshopWorkshop Room 2Open

        Global Frameworks and Shared Best Practices in Payments Chains

        Spotlight on Merchant Payments | Priority for Merchants

        WorkshopWorkshop Room 2Open

        About this session

        Spotlight on Merchant Payments

        Featuring 2C2P, Airwallex & Amazon

        Explore the opportunities and challenges shaping merchant payments through a series of practical sessions with industry leaders. From expanding across Southeast Asia and navigating AI-driven commerce to building trust in international markets, discover insights and strategies to help businesses grow.

        1:30pm–1:50pm | The SEA Payment Growth Playbook

        Powered by 2C2P

        Many merchants are already operating across Southeast Asia. The next challenge is not entering the market, but growing within it. This conversation explores how merchants decide which local payment methods, wallets, QR and account-to-account rails are actually worth supporting — and what payment localisation really does for customer acquisition and conversion.

        \- Which payment methods actually move conversion?

        \- Cards vs wallets vs QR vs A2A

        \- How much localisation is enough?

        \- National switches and domestic rails

        \- Pay-in vs pay-out considerations

        \- Cost/complexity of adding another payment method

        \- What merchants should prioritise in their next growth market

        1:50pm–2:10pm | When AI Agents Take Action: From Shopping to Business Finance

        Powered by Airwallex

        As AI agents begin to make purchases on customers' behalf, merchants face new questions: how can they verify that a purchase is authorised, manage fraud and disputes, and reduce false declines? Within the business, using agents to manage money raises similar questions about access, permissions and accountability.

        This discussion examines both sides, exploring what merchants should check about customer consent, the payment credential, transaction controls and human oversight before enabling agents to transact with customers or act on business finances.

        2:10pm–2:30pm | What Merchants Told Us: Turning Payment Friction into Policy

        Powered by EPAA

        Going global involves more than reaching new customers. Merchants must also navigate regulations, consumer protection and trust across different markets. This session explores why public policy matters in cross-border expansion and how businesses can build the confidence needed to grow internationally.

        2:30pm–3:00pm | Networking