"AI Unleashed: The Future of Insurance" - Powered by Prudential
Ian JianLiang Low of Prudential introduces the audience to the efforts and goals of Prudential in integrating AI into the future of insurance.
Key highlights
AI in the Insurance Industry:
- Discusses the prevalence of AI across various fintech booths.
- Prudential's vision is to shape the future of insurance through AI.
Representation and Use of AI:
- Prudential uses AI, including strategic partnerships with Google and other tech models.
- AI assists in understanding the future of insurance and improving operations and customer interactions.
AI Lab Mission:
- Focuses on accelerating Prudential’s adoption of machine learning and generative AI.
- Aims to enhance customer experiences utilising AI.
Strategic Areas of Focus:
- Mentions the critical areas: customer service, distribution, and increasing access to Prudential’s products and services.
Collaboration and Ecosystem:
- Highlights the importance of partnerships: startups, educational institutions, government bodies, etc.
- Calls for participation from various sectors to join Prudential AI Lab's journey.
AI Lab Developments and Goals:
- Talks about the development of new AI technologies and future cohorts.
- 150+ problem statements gathered to refine and develop AI solutions.
Conclusion
The session explored the evolving role of AI in the insurance industry, from enhancing customer experiences to driving innovation.
Watch Full Session
Speaker:
- Ian JianLiang Low, AI Lab Program Head, Prudential Assurance Company Singapore