.svg)
.svg)
%20(1).svg)
%20(1).svg)
.svg)
Serene Gay
Senior Vice President & Head of Value-Added Services, Asia Pacific
Visa
View LinkedIn profileSerene Gay is Senior Vice President and Head of Value-Added Services for Visa in Asia Pacific, overseeing a portfolio of risk, data, acceptance and issuing solutions designed to accelerate client growth and business performance. She is a member of Visa’s Asia Pacific Leadership Team and serves as Executive Sponsor for Visa’s Women Network.
Previously, Serene was Group Country Manager for Singapore, Malaysia, Thailand and Brunei, and she also oversaw Global Clients and Acquirers across Asia Pacific. She led the business through a period of significant transformation in the payments landscape, driving growth, strengthening client engagement, and advancing innovation.
Serene joined Visa in 2022 with more than 20 years of payments experience. Prior to Visa, she was in senior leadership roles at Citi across Singapore, Thailand and China, spanning retail and payments, where she focused on shaping digital transformation efforts that connect customer experience, data, and next-generation payments. Earlier in her career, she held roles at GE Money in China and at Mastercard Advisors.
Speaking At
-
11:00am–12:30pmMon 16 NovPublic-Private RoundtableRoundtable Room 1Invite-Only
Global Frameworks, Interoperability & Shared Best Practices
From Convergence to Connectivity: Shared Rails & Shared Responsibility
-
Helena ForestExecutive Vice President, Global Product & Commercial, Real Time PaymentsMastercard
-
Lawrence ChanGroup Chief Executive OfficerNetwork for Electronic Transfers (Singapore)
-
Qaiser AnwarudinDirector, Payment Services Policy DepartmentBank Negara Malaysia
-
Serene GaySenior Vice President & Head of Value-Added Services, Asia PacificVisa
-
Tingli BongDirector - Market Engagement, ASEANSwift
-
Jo YeoDirectorMonetary Authority of SingaporeModerator
About this session
As payment networks become increasingly interconnected, the challenge is no longer whether they can connect, but how they coordinate. At the Point Zero Forum 2026 roundtable, leaders from payment networks, central banks and regulators converged on a common principle: compete at the customer experience layer, collaborate on the standards and infrastructure beneath it.
But connectivity creates new questions. As instant payment systems, card networks, wallets and emerging digital money platforms become part of a growing "network of networks", who manages shared risks, aligns incentives and coordinates the rules that keep the ecosystem open, resilient and innovative?
This roundtable will bring together global payments leaders to explore the governance, economics and architecture of the next generation of integrated payment networks, and what it will take to build a truly connected global payments landscape.
-
