"Accelerating Change at Scale With Financial Infrastructure: Lessons From Chubb and Stripe" - Powered by Stripe

The session is a conversation about the growing importance of financial infrastructure and technology in the insurance industry, featuring representatives from Chubb and Stripe.

Technological and Strategic Partnerships:

• Chubb's partnership with Stripe highlights the importance of secure, reliable, and global transaction capabilities.
• Facilitating a frictionless customer experience at the point of transaction to reduce drop-offs.

Customer and Partner Feedback:

• Positive growth and feedback from partners and consumers.
• High NPS scores indicating customer satisfaction with digitally distributed products.

Change Management and Organisational Culture:

• The importance of the right people and mindset in driving change.
• Focusing on clear problem statements and breaking down existing processes.
• Emphasising talent management to meet new capability requirements.

Conclusion

Both companies prioritise exceptional customer and partner experiences, leveraging cutting-edge technology and robust infrastructure to support their goals.

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Speakers:

• Paul Harapin, Chief Revenue Officer, Asia Pacific and Japan, Stripe
• Sean Ringsted, Chief Digital Business Officer, Chubb