"Accelerating Change at Scale With Financial Infrastructure: Lessons From Chubb and Stripe" - Powered by Stripe

 

The session is a conversation about the growing importance of financial infrastructure and technology in the insurance industry, featuring representatives from Chubb and Stripe.

 

Technological and Strategic Partnerships:

  • Chubb's partnership with Stripe highlights the importance of secure, reliable, and global transaction capabilities.
  • Facilitating a frictionless customer experience at the point of transaction to reduce drop-offs.

Customer and Partner Feedback:

  • Positive growth and feedback from partners and consumers.
  • High NPS scores indicating customer satisfaction with digitally distributed products.

Change Management and Organisational Culture:

  • The importance of the right people and mindset in driving change.
  • Focusing on clear problem statements and breaking down existing processes.
  • Emphasising talent management to meet new capability requirements.

 

Conclusion

Both companies prioritise exceptional customer and partner experiences, leveraging cutting-edge technology and robust infrastructure to support their goals.

 

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Speakers:

  • Paul Harapin, Chief Revenue Officer, Asia Pacific and Japan, Stripe
  • Sean Ringsted, Chief Digital Business Officer, Chubb

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