"Accelerating Change at Scale With Financial Infrastructure: Lessons From Chubb and Stripe" - Powered by Stripe
The session is a conversation about the growing importance of financial infrastructure and technology in the insurance industry, featuring representatives from Chubb and Stripe.
Technological and Strategic Partnerships:
- Chubb's partnership with Stripe highlights the importance of secure, reliable, and global transaction capabilities.
- Facilitating a frictionless customer experience at the point of transaction to reduce drop-offs.
Customer and Partner Feedback:
- Positive growth and feedback from partners and consumers.
- High NPS scores indicating customer satisfaction with digitally distributed products.
Change Management and Organisational Culture:
- The importance of the right people and mindset in driving change.
- Focusing on clear problem statements and breaking down existing processes.
- Emphasising talent management to meet new capability requirements.
Conclusion
Both companies prioritise exceptional customer and partner experiences, leveraging cutting-edge technology and robust infrastructure to support their goals.
Speakers:
- Paul Harapin, Chief Revenue Officer, Asia Pacific and Japan, Stripe
- Sean Ringsted, Chief Digital Business Officer, Chubb