"From Vision to Reality: How Conversational AI Is Revolutionising the Finance Industry" - Powered by Dyna.Ai

 

Tomas Skoumal of Dyna.AI discusses the transformative potential of Dyna.AI's conversational AI technology in reshaping the finance industry. 

Key highlights

Traditional vs. Digital Banks:

  • Traditional banks have physical branches; they are costly due to overheads.
  • Digital banks were seen as the future for their convenience but face challenges like catering to non-tech-savvy users and price-sensitive customers.

AI-Driven Financial Solutions:
  • AI can bring the human touch back to banking without the need for physical branches.
  • AI-native banks can offer cost-effective, same-quality services traditionally provided by human bankers.

Dyna.Ai's Technology:
  • Use of vertically trained LLMs (Large Language Models) for various financial services.
  • AI-driven communication channels: text (WhatsApp, SMS, mobile apps), voice, and avatars.
  • Future-proofing banking with smaller, unmanned branches managed by avatars.

Engagement Agents:
  • AI agents simplify navigation through complex mobile app functions, reducing customer stress.
  • Use of language-based user interfaces for easy and gamified interactions.

Conclusion:
As traditional banks face the challenges of high overhead costs and digital banks struggle with serving non-tech-savvy customers, AI offers a compelling solution. Dyna.AI's innovative use of vertically trained LLMs enables digital banks to deliver human-like services at scale, providing cost-effective alternatives to traditional banking.

 

Speaker:

  • Tomas Skoumal, Co-founder, Co-president & Chairman, Dyna.Ai

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