Ant International discusses the impact of AI on the future of payments and digital services.
Growth and Potential of AI:
- AI's accelerating growth and increasing capabilities.
- AI's positive impacts and inherent challenges.
Ant International's AI Strategy:
- Application across the full payment lifecycle.
- Importance of fine-tuning AI models to specific scenarios.
- Emphasis on empowering customers with AI capabilities.
Examples of AI Impact:
- Onboarding: Simplifying the onboarding process with AI that extracts information from photos.
- Risk Management: AI models detecting money laundering and credit card fraud.
- FX Management: AI predicting currency demands to offer cost-efficient foreign exchange rates.
- Customer Support: AI enhancing support for SMEs, reducing operational costs, and providing high-quality service.
Challenges with AI:
- The issue of deep fake attacks and AI-generated fake documents.
- AI's unpredictable responses and the need for defensive AI models to prevent malicious use.
- Importance of enterprise-level frameworks for AI implementation.
Openness and Collaboration:
- Commitment to open AI tool and model selection.
- Collaboration with open source and commercial AI companies.
- Flexibility in cloud infrastructure to support customer choices.
Ant International reiterated its mission to help customers and merchants prepare for the AI revolution.
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Speaker:
- Yang Jiang Ming, Chief Product Officer, Ant International